sop55 Privacy Policy
At sop55, your privacy is not an afterthought — it is a core commitment. This Privacy Policy explains exactly what personal data we collect when you use the sop55 platform, how we use and store that data, who we share it with, and the rights you hold as a member. We encourage you to read this document carefully. By registering an account or continuing to use sop55, you confirm that you have read and understood this Privacy Policy in full.
Our Privacy Commitments at a Glance
Six core principles that underpin every data decision we make at sop55.
This Privacy Policy forms an integral part of the sop55 Terms & Conditions. By registering an account or continuing to use the sop55 platform, you acknowledge that you have read, understood, and agreed to the data practices described in this document. If you do not agree, please discontinue use and contact support to close your account.
In this Privacy Policy, the following terms have the meanings set out below:
| Term | Meaning |
|---|---|
| "sop55" / "we" / "us" / "our" | The sop55 platform, its operators, owners, and authorised agents, operating the website at sop55.app and all associated subdomains. |
| "You" / "Member" / "User" | Any individual who accesses, browses, registers on, or uses the sop55 platform in any capacity. |
| "Personal Data" | Any information relating to an identified or identifiable natural person, including but not limited to name, date of birth, email address, phone number, payment details, device identifiers, and IP address. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, retrieval, use, disclosure, or deletion. |
| "Platform" | The sop55 website, mobile-optimised interface, and any applications through which Services are delivered. |
| "KYC" | Know Your Customer — the identity and address verification process required before withdrawals are approved. |
| "Cookies" | Small text files placed on your device by the Platform to maintain session integrity, remember preferences, and analyse usage patterns. |
2.1 Registration Data. When you create a sop55 account, we collect your full legal name, date of birth, email address, mobile phone number, residential address (including city — for example Jakarta, Surabaya, Bandung, Medan, Bali, or elsewhere in Indonesia), and your chosen username. This information is required to create and administer your account and to verify your eligibility to use the platform.
2.2 Identity Verification (KYC) Data. To comply with anti-money laundering (AML) requirements and to process withdrawal requests, we may collect copies of government-issued identity documents such as a national identity card (KTP), passport, or driver's licence (SIM). We may also collect proof of payment method ownership, such as a bank statement showing your name and account number at BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, or Bank Permata, or a screenshot confirming ownership of an e-wallet account such as OVO, DANA, GoPay, ShopeePay, or LinkAja.
2.3 Financial Transaction Data. We record all deposit and withdrawal transactions processed through your account, including transaction amounts (in Indonesian Rupiah — IDR), timestamps, payment method used, and transaction reference numbers. This data is retained for financial record-keeping and fraud detection purposes.
2.4 Gameplay and Betting Data. We collect detailed records of your activity on the platform, including games played, bet amounts, wagering outcomes, session durations, and responsible gaming settings (such as deposit limits or self-exclusion requests). This data is used to provide the Services, resolve disputes, and monitor for unusual or prohibited activity.
2.5 Technical and Device Data. When you access the Platform, we automatically collect your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and pages visited. This information is collected via server logs and analytics tools and is used to maintain platform security, detect fraud, and improve the user experience.
2.6 Communications Data. If you contact sop55 via live chat, email ([email protected]), or WhatsApp, we retain a record of those communications, including the content of your messages and any attachments you provide. This data is used to resolve your enquiry, train support staff, and maintain a history of interactions for quality-assurance purposes.
2.7 Cookies and Tracking Data. Please refer to Section 6 (Cookies & Tracking) for a full explanation of the cookies and similar technologies used by sop55.
sop55 uses the Personal Data it collects for the following purposes:
- Account Management: To create, maintain, and administer your sop55 member account, process your deposits and withdrawals, and deliver the Services you request.
- Identity Verification: To verify that you meet the eligibility criteria for using the Platform, including confirming that you are at least 21 years of age and a resident of Indonesia.
- Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, bonus abuse, money laundering, multi-accounting, and other prohibited conduct outlined in the Terms & Conditions.
- Regulatory Compliance: To fulfil our obligations under applicable anti-money laundering (AML) laws, responsible gaming requirements, and other regulations applicable to international online gaming operators.
- Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide ongoing account assistance via live chat, email, and WhatsApp.
- Platform Improvement: To analyse usage patterns, identify technical issues, test new features, and continuously improve the performance and reliability of the sop55 platform.
- Promotional Communications: Where you have opted in to marketing communications, to send you information about new games, promotions, bonuses, and seasonal offers relevant to your interests. You may unsubscribe from marketing communications at any time by contacting support.
- Responsible Gaming: To monitor your gaming activity and, where appropriate, proactively contact you if we identify patterns consistent with problem gambling, in accordance with our Responsible Gaming commitment.
We do not use your Personal Data for any purpose not described in this section without first obtaining your explicit consent.
sop55 processes your Personal Data on the following legal bases:
| Processing Activity | Legal Basis |
|---|---|
| Account creation and service delivery | Performance of a contract — processing is necessary to provide the Services you have requested. |
| Identity verification (KYC) | Legal obligation — processing is required by applicable AML and responsible gaming regulations. |
| Fraud detection and prevention | Legitimate interests — sop55 has a legitimate interest in protecting the platform and its members from fraudulent activity. |
| Financial transaction records | Legal obligation — financial records must be retained for specified periods under applicable law. |
| Marketing communications | Consent — sent only where you have opted in and may be withdrawn at any time. |
| Platform analytics and improvement | Legitimate interests — sop55 has a legitimate interest in improving its platform for all users. |
| Responsible gaming monitoring | Legal obligation and legitimate interests — protecting player welfare is both a regulatory requirement and a core sop55 value. |
5.1 No Sale of Data. sop55 does not sell, rent, or trade your Personal Data to any third party for commercial or marketing purposes, under any circumstances.
5.2 Service Providers. We share Personal Data with carefully selected third-party service providers who assist us in operating the Platform. These include payment processors (for handling IDR transactions via local Indonesian banks and e-wallets), identity verification providers (for KYC document review), cloud infrastructure providers (for secure data hosting), and customer support software providers. All service providers are contractually bound to process your data only on our instructions and to maintain appropriate security standards.
5.3 Game Studio Providers. The third-party game studios whose products appear on the sop55 platform — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft — may receive anonymised session data (such as game round identifiers and bet outcomes) for the purposes of game integrity verification and technical support. These providers do not receive your personally identifiable information.
5.4 Law Enforcement and Regulatory Bodies. sop55 may disclose Personal Data to law enforcement agencies, regulatory authorities, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of sop55, its members, or the public. We will notify you of any such disclosure to the extent permitted by law.
5.5 Business Transfers. In the event of a merger, acquisition, or sale of all or part of sop55's business, your Personal Data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and your rights under this Privacy Policy will continue to be honoured.
5.6 Cross-Border Transfers. Some of sop55's service providers are located outside Indonesia. Where Personal Data is transferred internationally, we ensure that appropriate safeguards are in place, such as contractual data protection clauses, to maintain the same level of protection as described in this Policy.
The sop55 Platform uses cookies and similar technologies to deliver a secure, personalised, and high-performance experience. Cookies are small text files stored on your device when you visit the Platform.
| Cookie Type | Purpose | Retention |
|---|---|---|
| Strictly Necessary | Required for the Platform to function — maintain your login session, remember your language preference, and protect against cross-site request forgery (CSRF) attacks. | Session / up to 24 hours |
| Performance & Analytics | Collect anonymised data about how members use the Platform — pages visited, time on page, error rates — to help us identify and fix issues and improve navigation. | Up to 13 months |
| Functional | Remember your preferences such as preferred payment method, display settings, and responsible gaming limits so you do not need to re-enter them on every visit. | Up to 12 months |
| Security | Used by sop55's fraud-detection systems to recognise your device and flag unusual login patterns, protecting your account from unauthorised access. | Up to 6 months |
6.1 Managing Cookies. You can control and delete cookies through your browser settings. Disabling strictly necessary cookies will prevent you from logging in and using the Platform. Disabling analytics or functional cookies will not prevent you from accessing the Platform but may reduce the quality of your experience. sop55 does not use advertising cookies or third-party tracking pixels for behavioural advertising.
7.1 General Principle. sop55 retains Personal Data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable law. We apply a structured data lifecycle policy that categorises data by type and assigns a defined retention period to each category.
7.2 Account Data. Personal data associated with your sop55 account is retained for the duration of your membership. Upon account closure, identifiable account data is retained for a further five (5) years to comply with AML record-keeping requirements, after which it is securely deleted or fully anonymised.
7.3 Financial Records. Transaction records — including deposit amounts, withdrawal amounts, and payment method references — are retained for a minimum of five (5) years from the date of the transaction, in accordance with standard financial record-keeping obligations.
7.4 KYC Documents. Copies of identity and address verification documents submitted during KYC are retained for five (5) years after account closure or the last verified transaction, whichever is later.
7.5 Communications. Customer support communications (live chat transcripts, emails, WhatsApp messages) are retained for two (2) years from the date of the interaction and are used solely for quality assurance and dispute resolution purposes.
7.6 Anonymised Data. Aggregated and anonymised analytics data — from which no individual can be identified — may be retained indefinitely for the purposes of platform performance analysis and business planning.
sop55 takes the security of your Personal Data seriously and implements a comprehensive set of technical and organisational safeguards to protect it against unauthorised access, loss, alteration, or disclosure.
256-bit SSL/TLS encryption on all data in transit · AES-256 encryption for sensitive data at rest · Two-factor authentication (2FA) available for all accounts · Regular independent security audits and penetration testing · Role-based access controls limiting staff access to Personal Data · Intrusion detection systems monitoring for anomalous network activity · Incident response plan for rapid containment and notification in the event of a breach.
8.1 Your Responsibilities. While sop55 maintains robust security infrastructure, you also play a role in keeping your account safe. You are responsible for maintaining the confidentiality of your login credentials. You should use a strong, unique password for your sop55 account, enable 2FA, and never share your username or password with anyone. sop55 will never ask for your password via live chat, email, or WhatsApp. If you suspect your account has been compromised, contact support immediately.
8.2 Breach Notification. In the event of a data breach that is likely to result in a risk to your rights and freedoms, sop55 will notify affected members without undue delay and, where required, notify the relevant supervisory authority. Our notification will include a description of the nature of the breach, the categories of data affected, and the steps we are taking to address it.
As a sop55 member, you have the following rights in relation to your Personal Data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond to all verified requests within 30 calendar days.
You have the right to request a copy of the Personal Data sop55 holds about you, along with information about how it is processed.
You have the right to request that inaccurate or incomplete Personal Data held by sop55 be corrected without undue delay.
You have the right to request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
You have the right to request that sop55 restrict the processing of your Personal Data in certain circumstances, such as while a dispute is being investigated.
Where processing is based on consent or contract, you may request a copy of your Personal Data in a structured, machine-readable format.
You have the right to object to processing based on legitimate interests, including direct marketing. We will stop processing unless we can demonstrate compelling grounds that override your interests.
9.1 Withdrawal of Consent. Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
10.1 Age Restriction. The sop55 platform is strictly intended for adults aged 21 and over. We do not knowingly collect Personal Data from individuals under the age of 21. If you believe that a minor has created a sop55 account or provided us with Personal Data without parental consent, please contact us immediately at [email protected]. We will investigate and, if confirmed, close the account and delete the associated data promptly.
10.2 Age Verification. sop55 employs age verification checks at registration and during KYC to confirm that all members meet the minimum age requirement. Accounts where the member's age cannot be verified will be suspended until verification is complete.
The sop55 Platform may contain references to third-party game studios and payment providers. These third parties have their own privacy policies and sop55 is not responsible for the data practices of any third-party services. We recommend reviewing the privacy policy of any third-party service you interact with outside the sop55 Platform. sop55 does not include outbound links to external websites in its navigation or content.
12.1 Right to Update. sop55 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. The updated Policy will be published on this page with a revised "Last Updated" date.
12.2 Notification of Material Changes. Where changes are material — for example, a significant change to the categories of data we collect or the third parties with whom we share data — we will notify registered members via the email address on file at least seven (7) calendar days before the changes take effect.
12.3 Continued Use as Acceptance. Continued use of the sop55 Platform after the effective date of any update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the revised Policy, you must stop using the Platform and request account closure.
If you have questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a concern about how your Personal Data is being handled, please reach out to the sop55 Data Support team through any of the channels below:
Available 24/7 directly within the Platform. Best for quick account queries.
For formal data rights requests: [email protected]
Available 08:00–23:00 WIB: +62 811 5500 5500
We aim to respond to all data rights requests within 30 calendar days of receipt. For complex requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
Your Privacy Is Protected — Now, Let's Play
With your data secure and your privacy guaranteed, it's time to explore everything sop55 has to offer — from live casino tables to the sportsbook, slots, and more.