sop55 Terms & Conditions

In this Agreement, the following terms carry the meanings set out below unless the context clearly requires otherwise:

2.1 Age Requirement. You must be at least 21 years of age to register an Account and use the Services. sop55 operates a strict adults-only policy. By completing registration, you warrant that you are 21 or older. sop55 reserves the right to request proof of age at any time and to suspend or permanently close Accounts where the age requirement cannot be verified.

2.2 Residency. The Services are intended for residents of Indonesia. You must be physically located in Indonesia at the time of registration and during use of the Platform. Accessing sop55 from a Prohibited Jurisdiction is a breach of this Agreement and may result in Account suspension and forfeiture of any Balance.

2.3 Legal Capacity. You must have full legal capacity to enter into binding contracts under the laws applicable to you. Persons who have been declared legally incapacitated by a court of competent jurisdiction may not use the Platform.

2.4 Self-Exclusion. You must not register or attempt to use the Platform if you have previously requested self-exclusion from sop55 or any other gambling platform and that exclusion period remains active. Attempting to circumvent an active self-exclusion is a material breach of this Agreement.

2.5 Employees. Directors, officers, employees, contractors, and immediate family members of sop55 and its affiliated entities are not permitted to hold active player Accounts or participate in any promotions.

3.1 One Account Policy. Each player may register and maintain exactly one Account. Duplicate, secondary, or shared Accounts are strictly prohibited. Where sop55 identifies multiple Accounts linked to the same individual — whether by name, date of birth, address, device fingerprint, payment method, or IP address — all duplicate Accounts will be closed and any associated Balances may be voided.

3.2 Accurate Information. You must provide true, accurate, current, and complete information during registration and must keep that information up to date throughout your membership. Providing false or misleading registration information, including a false name, date of birth, or contact details, constitutes fraud and will result in immediate Account closure.

3.3 Account Credentials. You are solely responsible for the security of your username and password. sop55 strongly recommends enabling two-factor authentication (2FA) on your Account. You must not share your credentials with any third party. Any activity conducted through your Account using your credentials will be treated as authorised by you.

3.4 Identity Verification (KYC). sop55 may require you to complete identity verification at any stage, including before processing withdrawal requests. Acceptable documents include a national identity card (KTP), passport, or driver's licence (SIM). Proof of payment method ownership (e.g., a bank statement showing your name and account number) may also be requested. Accounts that fail to complete KYC within the required timeframe may have withdrawal processing suspended until verification is complete.

3.5 Account Transfers. Accounts are personal and non-transferable. You may not sell, transfer, or assign your Account or any funds within it to any other person.

4.1 Supported Payment Methods. sop55 currently accepts deposits and processes withdrawals via the following channels: bank transfers to and from BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), and Bank Permata; and e-wallets OVO, DANA, GoPay, ShopeePay, and LinkAja. All transactions are denominated in Indonesian Rupiah (IDR).

4.2 Deposit Processing. Deposits are credited to your Account Balance as soon as they are confirmed on sop55's payment infrastructure, which typically occurs within 60 seconds of a successful bank or e-wallet transfer. sop55 is not responsible for delays caused by the sending financial institution.

4.3 Minimum and Maximum Transactions. Minimum and maximum deposit and withdrawal amounts are published on the cashier page within the Platform and are subject to change. sop55 reserves the right to adjust transaction limits at any time without prior notice.

4.4 Withdrawal Processing. sop55 targets an average withdrawal processing time of five minutes for fully verified Accounts. Withdrawals may be subject to additional review if they are flagged by sop55's fraud-detection systems, if KYC documentation is incomplete, or if the withdrawal conditions attached to any active Bonus Funds have not been satisfied.

4.5 Own-Name Requirement. All deposits must originate from a payment account registered in your own name, and all withdrawals will be sent to a payment account registered in the same name as your sop55 Account. Third-party deposits and third-party withdrawals are not permitted.

4.6 No Unlawful Funds. You warrant that all funds deposited into your Account are legitimately owned by you and are not proceeds of any criminal activity. sop55 complies with applicable anti-money laundering (AML) standards and will report suspicious transaction activity as required.

4.7 Deposit Reversal / Chargeback. Initiating a fraudulent chargeback or payment reversal against a genuine sop55 deposit transaction is a material breach of this Agreement. sop55 reserves the right to pursue recovery of chargebacked amounts through all available legal channels and to permanently close the Account concerned.

5.1 Promotion Terms. Each bonus, free spin offer, cashback programme, or other promotional incentive offered by sop55 is governed by its own specific terms and conditions, which are published on the relevant promotion page within the Platform. In the event of any conflict between these general Terms & Conditions and specific promotion terms, the specific promotion terms prevail in relation to that promotion.

5.2 Wagering Requirements. Bonus Funds and any winnings generated from free spins are subject to wagering requirements before they can be withdrawn. Wagering requirements, minimum odds, eligible games, and expiry periods are stated on each individual promotion page. Real-money balances are used before Bonus Funds in all wagers unless explicitly stated otherwise.

5.3 One Bonus at a Time. Only one active bonus may be claimed per Account at any given time unless the specific promotion terms explicitly state otherwise.

5.4 Bonus Abuse. sop55 actively monitors for bonus abuse, including but not limited to: creating multiple Accounts to claim the same promotion more than once; placing opposing bets to meet wagering requirements with minimal risk; using automated betting patterns to exploit bonus structures; and colluding with other players. Any Account found to be engaged in bonus abuse will have its Bonus Funds and associated winnings voided and may be permanently closed.

5.5 sop55's Discretion. sop55 reserves the right to modify, suspend, or withdraw any promotion at any time and to decline any bonus request at its sole discretion. Promotions are not transferable and have no cash value unless explicitly converted by satisfying the applicable wagering requirements.

6.1 Game Integrity. All casino games available on the sop55 Platform — including slots, live dealer tables, Domino QQ, and crash games — use certified Random Number Generator (RNG) technology audited by independent testing laboratories. Game outcomes are random and cannot be influenced by sop55 or by any player.

6.2 Sportsbook and Esports Betting. All bets placed on the sop55 Sportsbook and Esports Betting markets are governed by the specific sport and market rules published on the relevant betting pages. sop55 reserves the right to void, settle, or re-settle bets in the event of an obvious pricing error, data feed failure, or where the integrity of a market is in question.

6.3 Bet Confirmation. A bet is only confirmed once you receive a transaction reference number in your bet history. Bets that do not appear in your bet history have not been accepted by the system and no wager has been placed.

6.4 Technical Failures. In the event of a game disconnection, server error, or other technical failure mid-round, sop55 will use game server logs to reconstruct the outcome and settle the game accordingly. Where reconstruction is not possible, stakes will be refunded. sop55 is not liable for losses arising from connection issues on the player's end.

6.5 Responsible Use of Credits. All bets are deducted from your Account Balance at the time of placement. You may not place bets that exceed your available real-money or applicable Bonus Balance. Negative balances will not be permitted.

The following conduct is strictly prohibited on the sop55 Platform. Engaging in any of the activities listed below constitutes a material breach of this Agreement and may result in immediate Account suspension, permanent closure, forfeiture of Balance, and referral to relevant law enforcement authorities:

1. Using automated software, bots, scripts, or artificial intelligence tools to place bets, play games, or interact with the Platform in a manner not intended for human players;
2. Colluding with other players in card games, live dealer tables, or any other multi-player game format;
3. Exploiting software bugs, glitches, or errors in the Platform's code or in game logic to gain an unfair financial advantage;
4. Using the Platform to launder money, finance terrorism, or engage in any other unlawful financial activity;
5. Attempting to access other players' Accounts, circumvent security measures, or conduct any form of cyber-attack against the Platform's infrastructure;
6. Providing false identity documents during KYC verification;
7. Threatening, harassing, or abusing sop55 support staff or other members of the sop55 community;
8. Accessing the Platform from a Prohibited Jurisdiction using a VPN, proxy, or other IP-masking technology;
9. Opening multiple Accounts for any reason, including to claim multiple welcome bonuses.

8.1 Platform Provided "As Is". The sop55 Platform and all Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, sop55 makes no warranties, express or implied, regarding the uninterrupted availability, error-free operation, or fitness for purpose of the Platform.

8.2 Cap on Liability. To the fullest extent permitted by law, sop55's total aggregate liability to you for any claim arising out of or in connection with your use of the Platform — whether in contract, tort, or otherwise — shall not exceed the total amount deposited by you into your Account in the 30-day period immediately preceding the event giving rise to the claim.

8.3 Exclusion of Consequential Loss. sop55 shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of goodwill, even if sop55 has been advised of the possibility of such damages.

8.4 Force Majeure. sop55 shall not be in breach of this Agreement or liable for any failure or delay in performing its obligations where such failure or delay results from events beyond sop55's reasonable control, including but not limited to natural disasters, acts of government, cyberattacks, telecommunications failures, or significant market disruptions.

8.5 Your Own Risk. You acknowledge that online gaming involves financial risk and that you participate entirely at your own risk. sop55 strongly encourages responsible gaming and provides tools to help you manage your play. Past winnings do not guarantee future results.

9.1 Closure by You. You may close your Account at any time by contacting sop55 customer support via live chat or by emailing [email protected]. Upon voluntary closure, any verified real-money Balance remaining in your Account will be returned to your nominated payment method after deducting any outstanding wagering requirements on active Bonus Funds. Pending withdrawals will be completed before closure is finalised.

9.2 Suspension or Closure by sop55. sop55 reserves the right to suspend, restrict, or permanently close your Account at any time, with or without prior notice, where: (a) you have breached any provision of this Agreement; (b) sop55 has reasonable grounds to suspect fraudulent, abusive, or illegal activity; (c) regulatory or compliance obligations require it; or (d) sop55 withdraws the Services from the market.

9.3 Effect of Closure. Upon Account closure, your right to use the Platform terminates immediately. Where closure is due to a breach of this Agreement, sop55 reserves the right to void Bonus Funds and any winnings derived from prohibited conduct. Real-money deposits that are not subject to forfeiture will be returned in accordance with applicable law and sop55's internal compliance procedures.

9.4 Self-Exclusion Requests. If you wish to self-exclude for responsible gaming reasons, please refer to the Responsible Gaming page for the self-exclusion process. Self-exclusion requests are permanent unless a formal reinstatement process is followed after the applicable cooling-off period.

10.1 Privacy Policy. The collection, use, storage, and sharing of your personal data is governed by the sop55 Privacy Policy, which forms an integral part of this Agreement and is incorporated herein by reference. By registering an Account, you acknowledge that you have read and agree to the Privacy Policy.

10.2 Data Processing. sop55 processes personal data for the purposes of Account management, identity verification, fraud prevention, regulatory compliance, and service improvement. sop55 does not sell personal data to third-party advertisers.

10.3 Cookies. The Platform uses cookies and similar tracking technologies to maintain session integrity, analyse usage patterns, and personalise your experience. Continued use of the Platform constitutes consent to the use of cookies as described in the Privacy Policy.

11.1 Governing Law. This Agreement and any dispute or claim arising out of or in connection with it — including non-contractual disputes — shall be governed by and construed in accordance with internationally recognised principles of commercial law applicable to online gaming operators. sop55 operates under internationally recognised gaming standards and complies with applicable licensing requirements.

11.2 Informal Resolution. In the event of a dispute, you agree to first contact sop55 customer support to seek an informal resolution. sop55 will use reasonable endeavours to resolve all disputes within 10 business days of receiving written notice via [email protected].

11.3 Formal Disputes. If a dispute cannot be resolved informally within 30 calendar days, either party may refer the dispute to binding arbitration under internationally recognised arbitration rules. Both parties agree to keep the arbitration proceedings and any award confidential.

11.4 Individual Claims Only. You agree that any dispute resolution proceedings will be conducted on an individual basis and not as part of a class or representative action. You waive any right to participate in a class-action lawsuit or class-wide arbitration against sop55.

12.1 Right to Amend. sop55 reserves the right to amend, update, or replace any part of this Agreement at any time. Material changes will be communicated to registered Members via the email address on file or via a prominent notice on the Platform no less than seven (7) calendar days before the changes take effect, except where immediate changes are required by law or for the protection of the Platform's security or integrity.

12.2 Continued Use as Acceptance. Continued use of the Platform after the effective date of any amendment constitutes your acceptance of the updated Agreement. If you do not agree to the revised terms, you must stop using the Platform and request Account closure before the effective date of the change.

12.3 Version History. The current version of this Agreement, including its effective date, is always available on this page. sop55 encourages Members to review these terms periodically.

If you have any questions about these Terms & Conditions, wish to raise a dispute, or need to submit a formal notice to sop55, please contact us through the following channels: